Privacy Policy Overview

This Privacy Policy describes how Ambrose Australia International Repatriations (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.ambroseaustralia.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy. Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

All personal data collected regarding repatriation services conducted by Ambrose Australia Pty Ltd are complaint to the General Data Protection Regulation 2018.

Data collected by our team only related to obtaining an Official Death Certificate and are notused for any other purposes.

These include: Deceased full name, gender, address, date of birth, birth location, date of death, death location, date arrived in current location, occupation, marital status, marriage date, marriage location, partners full name, partners maiden name, Fathers full name, Mothers full name, Mother’s maiden name, Next of Kin full name, Next of Kin address, Next of Kin Phone number.

The personal data that we receive is only for the fulfilment of Repatriation administration purposes. This requirement is a legal requirement for registration of death, Health Departments, Embassy Requirements and hospital or coroner releases.

By consenting to this privacy document, you are giving Ambrose Australia International Repatriations permission to process personal data specially for the purposes identified.

Ambrose Australia International Repatriations requires consent to process personal data and will explain the reasons for this data requirement either to family members or insurance staff.

You may withdraw consent at any time by contacting us directly to update us on new preferences or procedures.

Ambrose Australia International Repatriations retention processes of personal data is as long as the repatriation process is necessary to fulfill your request. We store personal data for 1 month after the repatriation is completed.

Disclosure

Ambrose Australia International Repatriations will not disclose personal data to third parties without obtaining your consent. Once we have received a Letter of Guarantee we can proceed with the repatriation.

The following third parties may receive personal data for the purpose of repatriation or funeral purposes:

Hospitals or Coroners – to gain a release

Funeral Directors – to coordinate administration of repatriation

Airlines & Customs Agents – purpose of flights

Embassy or Consulate staff – administration of Transit Certificates

Embalmers – purpose of embalming and providing Embalming Certificates

Cemetery or Crematoriums – purpose of funeral service

Government Health Departments – for issuing of Health Clearances for repatriation

PERSONAL DATA

Personal data is defined as:

“Any information relating to an identified or identifiable natural person (data subject); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.

Use of Data

Ambrose Australia International Repatriations will collect the personal data for the provision of services to achieve the requested goal of repatriation of a deceased individual from their current location to the desired home destination provided by family or insurance provider.

In order to provide you this service, we need to collect personal data for the fulfillment of the contract and any related correspondence. We are committed to ensuring the information obtained is for appropriate use for the repatriation process and does not constitute an invasion of any privacy laws in the host country or destination country.

We are required to pass on personal data to third party service providers contracted to Ambrose Australia International Repatriations in the course of the repatriation process. Our third-party providers are obliged to keep the information secure, as per your guidelines.

Once the repatriation is completed, and there is no longer a requirement to keep this data, the Third-Party will dispose of the details of this sensitive personal data.

We will only pass on this personal data, once we have received the Guarantee of payment from your staff, thus commencing the repatriation process.

Please note that in the event of quotation and estimations required before this process, that information must be released to obtain the location of deceased individuals in their current locations. We cannot estimate costs with just a country of origin and must locate the deceased’s exact location to estimate timeframe and costs.

It must also be noted that Ambrose Australia International Repatriations may call on more than one Third Party in the process of the repatriation. For example, when dealing with Pacific Island locations we may have many partners assist in the process. These could include: Hospitals, Transfer ambulance companies; Coffin suppliers; Water vehicle transport; Furniture or Warehouse suppliers; Embalmers; Commercial airlines; Freight Forwarders; Funeral Directors; and Consignees.

Ambrose Australia International Repatriations takes all responsibility to repatriate to the destination country. We can advise regarding consignees that can transfer to the host funeral home, but this is usually a decision that the family makes. We cannot be responsible for the terms of our agreement with these consignee and funeral homes as they are not involved in our terms of agreement with the repatriation. Please note that these individuals would receive all documents at the airport destination.

Your Company Data

Ambrose Australia International Repatriations will collect and store your company data for the purpose of our ongoing working relationship in terms of repatriation services. Ambrose Australia International Repatriations is required to retain information in accordance with the law, such as for tax and audit purposes. Specific information will be kept for business requirements only, and this may include additional periods depending on individual business needs.

Information We Collect through Cookies

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:- Companies who support our Site and Services. Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies. Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.

How We Use Your Personal Information Cookies- Providing Products and Services.

We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your interactions with Ambrose Australia, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.

Security and Fraud Prevention.

We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity.

DATA PROTECTION

We respect the confidential nature of the information given to us, and when you provide us with personal data ("data") we will ensure that the data will be held securely, in confidence and processed for the purpose of carrying out our services. In order to provide our services, we may need to pass such data to Overseas Agents, Airlines, Coroners and mortuaries. These third parties, who are performing some the services for you, will not contact you directly. We will be the only point of contact for you throughout the repatriation process.

Conduct

Our Code of Practice requires that we provide a high-quality service in all aspects. If, however, you have any questions or concerns about the service we provide to you, please raise them in the first instance with your dedicated Repatriation Specialist. All dates and times provided on the estimate cannot be guaranteed until final bookings are made and confirmed and the account paid in full. Although we endeavour to provide a prompt and efficient service for you, there may be instances where, because of circumstances beyond our control, we are unable to fulfil our obligations to you on the date or time specified. Where this is the case, we will attempt to contact you and advise you of alternative arrangements.

Agreement

Any variation(s) to the original agreement may affect the original quotation for the repatriation costs.

Communicating with you

We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interest in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you. Like many websites, we use Cookies on our Site. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites. Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available.

We do not control who will have access to the information that you choose to make available to others and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties. Third Party Websites and Links Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security”. In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.